Dubai has once again proven itself a global leader—this time, by becoming the first Certified Autism Destination™ in the Eastern Hemisphere. The city’s groundbreaking designation sets a new global standard for accessible and inclusive travel. This milestone recognizes a sweeping, city-wide commitment to inclusive and accessible tourism, driven by Dubai’s Department of Economy and Tourism (DET) in collaboration with the International Board of Credentialing and Continuing Education Standards (IBCCES).
At its heart, this achievement is about more than a title—it’s about people. It’s about ensuring that autistic individuals and travellers with sensory sensitivities can experience the excitement, culture, and luxury of Dubai without barriers.
What Does It Mean to Be a Certified Autism Destination™?
The designation, awarded by IBCCES, is not given lightly. It requires comprehensive autism training for tourism and hospitality professionals, the implementation of sensory guides, and on-site evaluations across various sectors—from airports to amusement parks. With more than 70,000 individuals trained and over 300 hotels participating in the certification process, Dubai has embraced the initiative at every level.
Visitors can expect enhanced support at major attractions, designated sensory-friendly spaces, and widespread use of hidden disability lanyards to identify and assist those who may need extra support without having to explain.
A Unified Effort Across the City
This accomplishment was made possible by collective action. Dubai Airports, Emirates Airline, hotels, cultural landmarks, theme parks, and local attractions all played a role in creating a city that welcomes everyone. The process included:
- Autism and sensory training for airport staff, hotel employees, and attraction teams
- Certification of major sites like Expo City Dubai, Motiongate Dubai, and The Green Planet
- The rollout of inclusive tools such as sensory guides and hidden disability identifiers
- Ongoing education via Dubai College of Tourism’s “Dubai Way” platform
The scale is impressive: Dubai International Airport (DXB) alone trained over 45,000 employees. Emirates Airline became the first Autism Certified Airline™ globally, with more than 30,000 staff members trained to support neurodiverse travellers at every touchpoint.
Prioritising People of Determination
In the UAE, the term People of Determination is used to respectfully describe individuals with physical, cognitive, or sensory disabilities. Dubai’s initiative isn’t just about ticking boxes—it’s about embedding empathy and inclusion into every interaction.
Through DET’s Inclusive Service Programme and real-life scenario training, frontline workers are taught how to respond appropriately and kindly to varying needs. This commitment helps create not just an accessible city, but a compassionate one.
Expo City and Entertainment Leaders Join the Effort
Expo City Dubai, the legacy site of Expo 2020, proudly earned its own Certified Autism Center™ designation in 2024. The leadership team emphasized their dedication to inclusive urban planning and hospitality.
Meanwhile, Dubai Holding Entertainment’s family-friendly destinations like Motiongate and The Green Planet have adopted the certification with plans to extend it across their entire portfolio.
Alanood Al Hashemi, VP of Organisational Culture and Impact at Dubai Holding Entertainment, sums it up best: “We look forward to welcoming families from around the world to experience our exceptional and inclusive entertainment spaces.”
Inclusive Tech: Accessibility at Your Fingertips
To make trip planning easier, all certified locations are listed on the free IBCCES Accessibility App. Travellers can access real-time updates on sensory-friendly spaces, staff support levels, and visitor tips.
This app empowers families to explore confidently, knowing that their needs are understood and catered to.
Travel Tips for Neurodiverse Travellers Visiting Dubai
Must-visit certified locations:
- Dubai International Airport (DXB) – Certified Autism Center™
- Expo City Dubai – Ideal for open-air exploration and sensory engagement
- The Green Planet – Certified indoor rainforest experience
- Motiongate Dubai – Sensory guides available for rides and attractions
- Select beaches and parks – Now certified with updated amenities
Recommended travel durations:
Plan shorter outings during the early morning or evening hours to avoid sensory overload, especially during peak tourist seasons.
Packing essentials:
- Noise-cancelling headphones
- Comfort items (fidgets, weighted blankets, etc.)
- IBCCES Accessibility App downloaded and ready to use
Best time to visit:
October through April offers milder weather and fewer crowds—ideal for families with sensory-sensitive travellers.
Accessibility website:
Visit visitdubai.com/accessibility for the latest updates, certified sites, and travel guidance for People of Determination.
A Blueprint for the Future of Travel
Dubai’s Certified Autism Destination™ status isn’t just a feather in the cap—it’s a benchmark for the global travel industry. It demonstrates what’s possible when accessibility isn’t an afterthought but a foundational pillar. As Myron Pincomb, IBCCES CEO, notes, “Dubai is raising the bar for accessible tourism.” And in doing so, it invites the world to reimagine travel through a lens of empathy, inclusion, and bold innovation.
Every journey leaves a mark, and small choices can make a big difference. Choosing eco-friendly stays, supporting local communities, and being mindful of plastic use help preserve the beauty of the places we visit. Respecting wildlife, conserving resources, and travelling sustainably ensure future generations can experience the same wonders. By treading lightly and embracing responsible travel, we create meaningful connections and lasting memories. Here’s to adventures that inspire and footprints that honour our planet.
Safe and mindful travels!